What is START?

The Skills, Tasks, and Results Training Program, developed by the American Hotel &
Lodging Educational Institute (AHLEI), is a curriculum designed to give learners actual
industry skills needed to secure a long-term career in the lodging industry.

This program covers 12 of the major line-level positions in the hospitality industry and
teaches the skills and tasks necessary to do each job. In addition, the student learns
about the lodging industry, guest service, professionalism, safety and much more!

Learners will be exposed to guest speakers from the industry, field trips to hotels,
resume building and mock interviews.


Program Benefits for Learners:
  • Provides specific skills and knowledge leading to professional certification
  • Prepares students for entry-level lodging positions
  • Promotes confidence and positive work ethics
  • Provides smooth transition to higher-level hospitality


A START certification guarantees an interview with Belterra, Rising Star  &
Hollywood Casinos! (Must be 21 years of age to apply at Hollywood)
Career Exploration
in the following:
  • Food & Beverage
  • Banquet Set Up
  • Lodging
  • Front Desk
  • Reservations
  • Housekeeping
  • Bell Services
  • Guest Services
  • and More...
START